The little details
Booking Policies
Deposits
Nails
A 50% deposit is required at the time of booking. The remaining balance is payable on the day of your appointment.
Hair
Full payment for extension hair is required before the hair is ordered. Installation, blending and styling are paid on the day. Hair payments are refundable within 14 days of the hair order date.
Late arrival
Please arrive on time. A ten-minute grace period applies. Arrivals ten minutes or more late may result in a shortened appointment, rescheduling or the appointment being treated as a no-show.
Repairs & existing work
Nails
Complimentary nail repairs are available within 48 hours of your appointment. After 48 hours, a £3 per nail repair fee applies. Charlotte does not infill over another technician's work — removal and a fresh application would be required.
Hair
A complimentary seven-day adjustment period applies following weave extension installation, covering qualifying issues with the original installation such as loose stitching and minor discomfort or tension. Work by another technician may be removed or refitted following consultation.
Cancellations & rescheduling
Please give as much notice as possible. One reschedule is offered free of charge; additional reschedules may incur a fee.
- More than 48 hours
- No charge
- Less than 48 hours
- 50% of treatment cost
- On the day / no-show
- 100% of treatment cost
Any deposit already paid counts towards these charges. Charlotte will manage any applicable charges personally — nothing is charged automatically through this website.
Payments
Ways to pay.
I take credit card, debit card, bank transfer, cash. Whatever’s left after your deposit can be paid on the day.
Spread the cost of your extension hair
You can pay for the hair itself in 3 instalments with Klarna. The fitting is paid separately in the usual way. Just ask me about it at your consultation.
Klarna is only available for extension hair, not for fittings or nail treatments. Subject to eligibility and Klarna’s terms.